Return and Shipping Policy


We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Please note that returns will need to be sent to the following address: [325 N. St. Paul Street, Suite 3100, Dallas, Texas, 75201] BEFORE sending your return to our store you must contact our support team by email or phone call. After our support team coordinates, you will be allowed to send your return. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at or call (469)-909-8365



We're excited about getting your order to you! We ship to most countries worldwide and provide free standard shipping on orders of $69+ (After All Discounts Applied).

Order Status

Once your order has been filled, you will receive a Shipping Notification email. This email will include your tracking number and a link to check order status. You can also go to your account page to check the order status. 


If you fail to see delivery info when you click on your order-tracking link, don't worry! Occasionally, there may be a 24-hour delay in viewing tracking progress from the point of our departure to the shipper's first scan at one of their destination points.

Normally, after the order has been paid, the warehouse needs 2-5 business days to process your order (except for pre-sale items). You will receive a notification once your order has been shipped. Shipping time below does not include such processing time. 

Note: Since we have limited power in the logistic the rate and shipping time might change due to factors beyond our control. But we are doing best for our customers, and you will be notified if any changes. 

Country Standard Shipping  Express Shipping
Cost / Shipping Time (Business Days)  Cost / Shipping Time (Business Days)
United States $7.99 / 5-15 $15.99 / 4-14
Canada $6.99 / 5-15 $19.99 / 4-14
United Kingdom $5.99 / 6-16 $19.99 / 5-14
Australia $6.99 / 10-20 $19.99 / 6-15
$6.99 / 8-15 $14.99 / 5-15
South Korea $6.99 / 4-8 /
Japan $6.99 / 5-9 /
Hong Kong $6.99 / 3-6 /
Others $7.99/10-20 $25.99 / 5-15

Others including Alaska, Hawaii, Puerto Rico, New Zealand, Mexico, Ireland, Finland, Vietnam and other countries and regions. We charge a $25.99 flat shipping rate for express shipping. Note, sometimes shipping time can be delayed. In this case, you will be notified through email. 

Estimated Arrival Time To You = Order Processing Time + Shipping Time